FAQs


Have another question?  Email it to mycard@rattlercard.com

  1. What is the Rattler Card?
  2. How do I get my Rattler Card?
  3. What if I lose my Rattler Card?
  4. What is my Student ID Number?
  5. What is my Rattler Bucks Number?
  6. What is the difference between my Meal Plan and Rattler Bucks?
  7. What is the Wells Fargo feature on my Rattler Card?
  8. How does Rattler Bucks work?
  9. When is value added to Rattler Bucks available?
  10. Where can I use Rattler Bucks?
  11. How do I make a purchase with Rattler Bucks?
  12. What happens if I swipe my card at a self-service location and the machine does not work?
  13. How do I recommend additional accepting locations for Rattler Bucks?
  14. What if I forget my user name or password?
  15. Is the Rattler Bucks Account Management Center a secure site?
  16. What are the Rattler Bucks Terms and Conditions and How can I review them?
  17. What is the Rattler Bucks refund process?

What is the Rattler Card?

The Rattler Card is the official identification card of Florida A&M University. It is issued to all members of the University Community and is required for identification and access to essential campus services. It also offers a convenient account for making purchases on and off campus. All students, faculty, and staff at Florida A&M University are reqiored to have a Rattler Card.

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How do I get my Rattler Card?

Rattler Cards are issued and distributed at the Student Services Center, 1510 Wahnish Way.  Hours are Monday through Friday, 8am to 5pm.

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What if I lose my Rattler Card?

Immediately report a lost or stolen card to the Student Services Center at 850-599-8366. To deactivate your Rattler Bucks account, click here or call 1-877-307-7181. Replacement cards are issued at the Rattler Card Office located at 1510 Wahnish Way. A $15 fee will be charged to replace your card.

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What is my Student ID Number?

Your Student ID Number is your official identification number assigned when you registered at Florida A&M University. It is not your social security number, but a unique number.

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What is my Rattler Bucks Number?

Your 16-digit Rattler Bucks number is located on the front of your Rattler Card and uniquely identifies your prepaid spending account.

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What’s the difference between my Meal Plan and Rattler Bucks?

Both accounts are accessed by your Rattler Card.

Meal Plans are options for how students can eat on campus. The Meal Plan is mandatory for Dorm Residents (FAMU Village, Paddyfoote, Sampson, Young, Gibbs, Truth) and optional for commuters and on-campus apartment residents. There are nine available Meal Plan options. Additional information on Meal Plans can be found at www.metzfamu.com.

Rattler Bucks is a prepaid spending account offering a safe and convenient way to make purchases on and off campus. It is designed to eliminate the need to carry cash. You or your parents must add value to Rattler Bucks before using it for purchases. Value in Rattler Bucks rolls over from semester-to-semester and year-to-year.

To learn more about how to use the prepaid accounts on your Rattler Card, click here.

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What is the Wells Fargo feature on my Rattler Card?

Your Wells Fargo Account may be linked to your Rattler Card by visiting your local Wells Fargo Bank.

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How does Rattler Bucks work?

Rattler Bucks is a cashless, prepaid spending account on your Rattler Card that is accepted on and around the Florida A&M University campus.  You must add value to your account before using Rattler Bucks to make purchases and have have sufficient value available in your account to pay for each transaction. Every time you use your Rattler Bucks account, the amount of the transaction will be deducted from your account and you may not spend more value than you have. Unused balances roll over semester-to-semester and year-to-year.

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When is value added to Rattler Bucks available?

Funds transferred by debit/credit card are available instantly. Money order deposits and online deposits through your bank are available on the business day received.

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Where can I use Rattler Bucks?

Rattler Bucks can be used at many campus locations and at off-campus businesses. These can be identified by the “Welcomed” sign featuring the Rattler Bucks logo. Click here for a complete list of accepting locations.

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How do I make a purchase with Rattler Bucks?

At retail locations, Rattler Bucks works much like a debit or credit card. Just present your Rattler Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction. At self-service locations, simply insert your card in the terminal.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction. If for any reason you are charged, please email us a refund request. Please include the location, date & time of the transaction(s) in question.

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How do I recommend additional accepting locations for Rattler Bucks?

Cardholder suggestions are welcome and encouraged. Recommendations can be sent via e-mail to our recruitment department. Please include the name of the location and why you would like to see them join the program.

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What if I forget my user name or password?

Go to Rattler Bucks Cardholder Account Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.

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Is the Rattler Bucks Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the Rattler Bucks Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Rattler Bucks account. They are available for review via a link in the footer of every page on this site.

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What is the Rattler Bucks refund process?

You may receive a refund of your Rattler Bucks account balance when you graduate, withdraw or leave Florida A&M University. Proof of withdrawal or dismissal is required. Refund requests must be submitted to the University’s card program service provider in writing to:

Rattler Card Service Center
PO Box 1305
Doylestown, PA 18901-0117

or by emailing mycard@rattlercard.com

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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